Terms & Conditions

Booking Policy

A booking constitutes a binding contract.
All bookings accepted by us are subject to our Terms and Conditions that are deemed to have been accepted in full by the Guest. Payment of a deposit also indicates acceptance of these Terms and Conditions.
A deposit to the value of 50% of the total booking amount is payable within 2 days of the reservation date in order to secure your reservation.
We require the deposit to be paid by EFT or you need to furnish us with full credit card details to confirm the booking. If credit card details are given, a manual payment will be taken. Guests need to sign the sales slip on arrival.
Should the confirmation deposit not be paid within the specified period and no other arrangement is made with us in writing, the reservation will be cancelled without further notice.
Balance of accommodation account is payable in full on arrival.
All transactions will be processed in South African Rands (ZAR).
Children of all ages are welcome.
One child from 0 to 3 years stays free of charge in a child’s cot/crib.
We reserve the right to move guests to a room of similar standard.
Free off-street parking is possible (reservation is not needed).
All rates are subject to change without prior notice. Confirmed reservations will always be honoured at the confirmed rates. Any subsequent reduction in prices due to special offers will not apply to confirmed bookings.
Note that reservations may be cancelled automatically after 7:00pm (19h00) without prior notice, if the Guest House is not informed about the approximate time of late arrival.

Cancellation Policy

Only written cancellations will be accepted, which will be acknowledged by our reservations office.
In the event that a booking is cancelled for any reason, the following shall apply:
31 days prior to arrival – full refund
30 days prior to arrival – 50% cancellation fee
7 days prior to arrival – 100% cancellation fee
No shows and early departures – 100% cancellation fee
Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let rooms.
Cancellation fees apply irrespective whether the required deposits have been paid.
We reserve the right to charge a R 50.00 admin fee for any refunds.
The refund amount applicable will be refunded within 3 working days. Should the bank be outside South Africa an additional charge of R100.00 will be levied.

Check-in / Check-out

Check-in between 2:00pm (14h00) and 7:00pm (19h00)
Please advise us of early or late arrivals, we will try our best to accommodate your needs accordingly.
Regret, no-check-in after 11:00pm (23h00)
Check-out before 10:00am (10h00)
Late check-outs are subject to availability. Please check with Mandalay Guest House before booking if this is important to you.
On arrival at the Guest House you will be required to complete the necessary documents:
– Guest Registration
– Disclaimer and Indemnity
– Proof of Identity (I.D. Document / Passport)

Guest House Policies

WiFi is available in all areas and is free of charge. Although we will endeavour to assist with any connection problems, Mandalay Guest House accepts no responsibility for the inability to connect to this facility.
As per Government Regulations and General Safety Precautions no smoking will be permitted in rooms, balcony and dining area.
Mandalay Guest house is not wheel-chair friendly (first floor rooms are to be reached up a set of stairs).
Free private parking is possible on site.
Portable Braais are only available during spring, summer and autumn.
No pets are allowed.
For any keys not returned, there will be a R100.00 charge. If the Guest loses or misplaces their keys during occupation and require assistance to gain entry, an additional charge of R100 will be made.
Guests are responsible and liable for any breakages or damages caused to the accommodation or its contents. Please report any incidents as they occur. Except in the case of normal wear and tear the Guest will be responsible for making good any damage which has occurred due to negligence, willful damage or irresponsible behavior on the part of the Guest or their visitors.
In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them.
No persons other than those persons named on the guest registration form are permitted to use the property and under no circumstances may the total number of people sleeping at each room exceed the maximum number stipulated by us. Management is entitled to require the client and its party to vacate the room if this rule is not complied with. In the event that it is possible to accommodate any extra person/s in the same room, an additional charge will become payable. The final decision regarding the accommodation of additional persons in the same room rests entirely with management.
The person who signs the guest registration form is responsible for the behaviour of everyone using the property and room. If anyone in the client’s party behaves in an unacceptable manner by civilized standards the entire party may be required by management to vacate the property without prior notice.

Complaints

Any complaint or problem you experience during your stay with us should be made in the first instance to the Guest House’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your stay.